How subscriptions work
Subscriptions automatically renew based on the selected delivery interval and products will be automatically delivered from the store after each successful renewal.
For example, if you have started a monthly subscription, the system will automatically charge your credit card every month and you will receive the products at your home every month, without the need to place the order yourself!
Can I pause or cancel a subscription?
Yes of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. The only time the subscription cannot be canceled is if you have started a subscription that requires a certain number of payments before it can be canceled.
You can access the customer portal via the link you received in the email that was sent to you when you placed an initial subscription order in the store. You can also access your subscriptions if you create an account on your site.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip Payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click the Edit button on the products tab and edit, remove or add products to your subscription.
What happens if the payment cannot be processed?
If your subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can safely update your payment method.