Right of Withdrawal

Unless an exception applies, the User may enjoy the right to withdraw from the contract within the specified period (usually 14 days) for any reason and without justification. The User can find more information about the right of withdrawal in this section.

How to initiate the request through the customer account

To start a return or cancellation request, log in to your account at https://account.arswine.it, go to the Orders section and follow the guided procedure.

Customers who purchased using only a phone number

Customers who completed the purchase using only a phone number (without an email address) cannot access the account area via the link above. In this case, the request can be initiated using the link provided in the order confirmation SMS received at the time of purchase.

Who enjoys the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers are legally entitled to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without needing justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of their intention to withdraw from the contract.

For this purpose, the User may use the standard withdrawal form available in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable form. To comply with the withdrawal period, the User must send the withdrawal statement before the withdrawal deadline expires.

When does the withdrawal period expire?

• In case of purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and authorized by the User – takes possession of the goods.

• In case of purchase of multiple goods ordered together but delivered separately, or in case of purchase of a single good composed of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and authorized by the User – takes possession of the last of the goods, lots, or pieces.

• In case of contracts for periodic delivery of goods over a determined period, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and authorized by the User – takes possession of the first supplied good.

Effects of withdrawal

The Owner refunds all payments received, including, if made, delivery costs to Users who have correctly exercised the right of withdrawal.

However, any additional cost resulting from the choice of a delivery method other than the least expensive standard delivery offered by the Owner will be borne by the User.

The refund is made without undue delay and in any case within 14 days from the day the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User must not incur any costs as a result of the withdrawal.

… on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User must return them to the Owner or to another person authorized by the Owner to receive them without undue delay and in any case within 14 days from the day on which they communicated their intention to withdraw from the contract.

The deadline is met if the goods are handed over to the carrier or another authorized person before the 14-day period described above expires. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.

The User is liable for any diminished value of the goods resulting from handling the goods in a way other than what is necessary to establish their nature, characteristics, and functioning.

Return shipping costs are borne by the User.